Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

To complete your return, we require a receipt or proof of purchase.

 

There are certain situations where only partial refunds are granted: 

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery

 

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

 

Sale and Clearance items:

Only regular priced items may be refunded, unfortunately sale and clearance items cannot be refunded.

 

Exchanges 

We only replace items if they are defective, damaged, or the size is incorrect due to a error made by the company.  If you need to exchange it for the same item, send us an email at TheCulturedSavageSociety@gmail.com and send your item to: The Cultured Savage 12208 Proxmire Dr. Fort Washington Md 20744

 

Shipping

To return your product, you should mail your product to:

The Cultured Savage

12208 Proxmire Dr.

Fort Washington Md 20744

 

In the case of a incorrect size due to the company your new item will be shipped no cost to you, with a return label inside.

 

If you decide to return a correctly shipped order, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If your received a tracking confirmation number your shipping costs are non-refundable.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.